Support

Open the Profile tab and tap Add friend. You can:

• Search by name or email — your friend must already have an account.
• Share your invite link via Messages, WhatsApp, or any app — your friend installs Penlo and you'll auto-connect.
• Scan each other's QR code from Settings → My QR code.

Once they accept, you'll see each other on the map.

A few possibilities:

• They paused sharing — their pin will show their last known location with a clock icon.
• They turned on Ghost Mode — their pin freezes at the spot where Ghost was enabled and shows a moon icon.
• They denied location permission for Penlo on their device, or have low battery / battery-saver active, which can throttle GPS updates.
• They're offline — no internet connection means no fresh updates.

Pull-to-refresh on the map (drag down) to force a re-sync.

Ghost Mode lets you stop broadcasting your live location without unfriending anyone.

• Global Ghost Mode (Settings → Privacy → Ghost Mode) freezes your pin for everyone.
• Per-friend Ghost Mode (long-press a friend on the map, or open their profile menu) freezes your pin for just that friend.

Your friends still see your last known location with a moon icon, so they know you're not just offline. Turn Ghost Mode off any time to resume live sharing.

Trails show where you've been over the past 7 days. Tap your own avatar in the carousel to reveal your trail; tap a friend's avatar to view theirs (if they've granted you access).

Older breadcrumbs auto-delete after 7 days. You can hide your trails entirely from Settings → Privacy → Record my trails.

A Moment is a quick photo + caption you share with friends, similar to a story. Moments stay visible for 24 hours and then disappear from the friends feed (you can still see your own from the Profile archive).

To post: tap the camera icon in the top bar, snap a photo, add an optional caption, and post.

• Delete one message: long-press the message bubble and choose Delete. Both you and your friend stop seeing it.
• Delete the entire chat: open the chat, tap the ⋯ icon in the header, and choose Delete chat. This wipes the conversation for both sides.

Deleted messages cannot be recovered.

Open Settings → Account → Delete account. We'll ask you to confirm. Deleting removes:

• Your profile, avatar, and email
• Your location history, trails, and Places
• Your Moments and chat messages
• All friend connections

Deletion is permanent. We complete it within 30 days, after which your data is gone from our servers.

PRO unlocks ad-free usage and a few quality-of-life perks (extended trail history, priority support). You can subscribe from Settings → Become PRO. Subscriptions auto-renew unless cancelled in your App Store / Play Store account at least 24 hours before renewal.

iOS: Settings app → tap your name → Subscriptions → Zenly Penlo → Cancel.

Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → Zenly Penlo → Cancel.

Cancelling stops the next renewal — you keep PRO until the current period ends.

Email support@techsmart.bio with:

• What you were doing when it happened
• What you expected vs what actually happened
• Your device model and OS version (e.g. iPhone 14 Pro, iOS 17.4)
• App version (Settings → About)
• Screenshots if relevant

We read every report.

Yes — your location is shared only with the friends you've explicitly accepted, and is encrypted in transit. We don't sell your data and don't show ads from third-party trackers in PRO. Read the full Privacy Policy for details.